Support

Email support@pickt.com.au and we'll get back to you within two business days. Tell us your phone model and what you were doing, and add a screenshot if you can.

Menu data

A menu item looks wrong. Open the item and tap "Report incorrect data". We check every report.

What's the difference between Verified and Estimated? Verified numbers come from the restaurant's own nutrition information. Estimated numbers are worked out by us and show a range.

My restaurant isn't listed. Search for it by name, or email us its name and suburb.

A restaurant has no menu. Open it and add the menu: Pickt can read it from the restaurant's website, from a photo you take or from text you paste.

Using the app

No restaurants are showing near me. Check that Pickt has location access (Settings → Pickt → Location → While Using the App), or search for a suburb instead.

My targets don't look right. Update your details or set your own targets in Settings. Targets are a starting point, not medical advice.

Can I see calories instead of kilojoules? Yes, switch the unit in Settings. You can also hide numbers entirely.

How do I avoid certain foods? Add allergies, diets and foods you avoid in Settings. Always confirm allergens with the restaurant.

Your data

How do I delete my data? Settings → Account → Delete account. This permanently removes your profile, meals, favourites and plan straight away.

I got a new phone. Pickt has no accounts, so your data stays with the old phone. Set up Pickt again on the new one.

Leave the waitlist. Email us from the address you signed up with.

More in our Privacy Policy and Terms of Use.